Practicing admirable business ethics is the heart and soul of our company’s culture. We take pride in our work and take the following service guarantees very seriously.
TO LISTEN We take the time to get to know you, strive to fully understand your needs, to address your concerns and always to act with your best interests in mind. We welcome your ideas, your resources and your feedback.
BE ACCOUNTABLE We will not lie or distort the truth regardless of the consequences. Of course, we always endeavor to get it right the first time but on occasion an honest mistake may happen. We will acknowledge any mistakes and correct it to the fullest extent possible and in the fastest possible manner, without compromising quality.
BE TRUSTWORTHY We will work tirelessly to be worthy of your trust. Being honest in our dealings and always following through on our commitments has earned us a reputation for being a company you can trust with your greatest investment, your home.
MEET OBLIGATIONS We will do everything in our power to keep our promises and meet our obligations. We begin every project by first meeting with you to ask questions that will assist in developing your client service objectives. These objectives will enable us to fulfill our professional responsibilities, satisfy your needs, and exceed your expectations.
HAVE CLEAR DOCUMENTS We regularly re-evaluate all print materials including small business advertising, brochures, and other business documents making sure they are clear, precise, professional and do not misrepresent our company Our contract and bills are clear and easy to understand and we resolve any billing questions promptly and fairly.
BE RESPECTFUL We treat all of our clients with the highest level of professional respect and courtesy by listening to your ideas, addressing your concerns, keeping promises, and meeting your obligations.
When you choose Hardcastle Company Builders for your construction project we assume responsibility for the entire process from beginning to end. We will handle all aspects of the job from helping you create a budget, obtaining the necessary permits, and design the entire project. We continuously search for the latest, most efficient, and high quality products to fit your specific needs. We guarantee all the work.
We know your time is valuable and pride ourselves on being able to stay on schedule to finish the job on time and within the budget. We emphasize careful planning to eliminate any surprise after construction begins and use creative solutions to overcome any problems that might arise, all while keeping the lines of communication opens so that you are informed every step of the way.
To minimize the impact on your daily life, while construction is in progress we make every effort to minimize dust, remove debris, and leave the work-site clean and safe. When we finish you will be given a thorough walk through, encouraged to ask questions and we will leave the site clean, hauling away all unused materials and debris.
I need help with every aspect of my construction project. What resources does HCB have?
HCB has unlimited sources
We can help you with every aspect of your project from financing, planning and design, financing and sub-contracting specialized work like electrical or plumbing. We have solid, ongoing relationships with financial institutions, have a designer or can refer you to several great designer based on your specific needs. We also have access to unlimited design resources that we will make available to you so you can find that unique piece to express your personal style and taste.
We work with Multiple Engineers
We work with multiple engineers to help you navigate through today’s building codes and regulations in the beginning stages of the process to avoid costly delays and redesigns.
We can help arrange financing
If you are feeling overwhelmed by the daunting paperwork required to finance your project we can help. We will guide you through the financing process, clarifying what you need to qualify, negotiate the best possible rate, help you understand the loan to value ratio, equity ratio and how your credit score affects your loan rate. We are not a mortgage broker and provide this consultation at no fee.
We will work with your lender
If you already have a personal lender, someone you have used before and trust, we are happy to work with them.
Choose your own architect or use ours
We can refer you to many certified architects that we have worked with before. We can also work with someone of your choosing as well. We want to work with the right person for the job to ensure your complete satisfaction.